Latest Update: January 19, 2025

Scope of Application

  • These Terms of Service (hereafter referred to as “Terms”) apply to all contracts between Gen One and its customers related to the purchase of collectible cards with anime themes and other products via the website gen-one.ch.
  • Deviating terms proposed by the customer will not be accepted unless expressly approved in writing by the seller.

Contract Formation

  • The presentation of products in our online store does not constitute a legally binding offer. A contract is only established once the customer places an order and the seller confirms it in writing.
  • During the ordering process, the customer is required to provide accurate and up-to-date information. The seller is not liable for errors or delays resulting from inaccurate or incomplete information.

Prices and Payment

  • The prices of products are listed on the website in Swiss Francs (CHF) and include statutory VAT unless otherwise stated.
  • Customers may pay using the payment methods specified on the website. Payments are required in advance.

Delivery

  • The seller will endeavor to ship products within the delivery times indicated on the website. Actual delivery times may vary depending on the product and destination.
  • Shipping costs will be displayed to the customer during the checkout process.
  • Information regarding the shipping of products is outlined in our separate Shipping Policy.

Right of Withdrawal and Returns

  • Customers have a statutory right of withdrawal for 8 days from receipt of the products. Further details on the withdrawal process are provided in our separate withdrawal policy.
  • Information regarding the return of products is outlined in our separate Refund Policy.

Warranty and Liability

  • The seller guarantees that the products are free from material and workmanship defects at the time of delivery.
  • The seller’s liability is limited to cases of intentional misconduct or gross negligence.

Privacy

  • The seller collects and processes customers’ personal data in accordance with applicable data protection laws. Additional details can be found in our Privacy Policy.

Final Provisions

  • Swiss law applies to these Terms, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
  • If any provision of these Terms is deemed invalid or unenforceable, the validity of the remaining provisions will remain unaffected.